Job Opportunities in Malaysia
November 6, 2024
SummitNext Technologies Sdn Bhd
Kuala Lumpur
FULL TIME
Customer Service Specialist - Automotive
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We, Summit Next Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.
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As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to our clients.
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Position
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Customer Service Specialist (Damansara City Mall)
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Job Description
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- Handling customer inquiries and resolving issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
- Offerings and provide accurate information to customers, including product features, pricing, availability, and usage guidelines.
- Responsible for managing customer accounts, updating information and handling account-related queries or modifications.
- Maintain accurate records of customer interactions, transactions, complaints and resolutions for future reference and analysis.
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Job Requirements
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- Diploma or above in any field.
- Preferable to have a minimum of 1 years experience in Customer Service-related areas.
- Working experience in the call centre or automotive preferred.
- A quick and willing learner that can master all details of our product and call taking techniques.
- Customer-centric / Strong customer service mindset.
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Job Type
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- 5 days a week, rotational shift
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Salary
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- Basic RM3000
- KPI allowance up to RM300
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Benefits
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- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
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Expected Start Date:
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- Immediately
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