Job Opportunities in Malaysia
November 6, 2024
Transcosmos (M) Sdn Bhd
Kuala Lumpur
OTHER
Customer Service Representative - [ Immediate Hiring ]- 24/7 rotational shift
Job Summary:
This team helps customers through multiple channels like Inbound Call, Outbound call, Live chat, or Email on an e Commerce platform. They provide professional service by using good customer support skills and knowledge to keep customers satisfied. Understanding e Commerce features is important, as the team will answer questions about order status and payment issues.
Job Description:
Working Day : 5 Days + 2 Rest days / week (Rotational Basis)
Shift: Random 24/7 rotational shift (Weekly Basis)
**Must prepare suitable transportation.
Terms:
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
Expected Start Date: 11/18/2024
This team helps customers through multiple channels like Inbound Call, Outbound call, Live chat, or Email on an e Commerce platform. They provide professional service by using good customer support skills and knowledge to keep customers satisfied. Understanding e Commerce features is important, as the team will answer questions about order status and payment issues.
Job Description:
- To respond promptly to customer inquiries via call, live chat, email or call providing accurate information and assistance regarding E-commerce products, orders, and services.
- To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
- To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
- To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
- To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
- To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
- To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
- To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Working Day : 5 Days + 2 Rest days / week (Rotational Basis)
Shift: Random 24/7 rotational shift (Weekly Basis)
**Must prepare suitable transportation.
Terms:
- Permanent position.
- Three (3) months of probation
- 12 days of Annual Leave Entitlement
- EPF/SOCSO/EIS
- RM80/ panel clinic coverage
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
- Attendance bonus
- Performance bonus
- D you have experience working with Transcosmos Malaysia?
- Are you able to work on 24/7 rotational shift?
- Are you able to join immediately?
- What is your expected salary?
Expected Start Date: 11/18/2024
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