Job Opportunities in Malaysia
October 31, 2024
AGX LOGISTICS (M) SDN BHD
Permatang Pauh
FULL TIME
CUSTOMER SERVICE EXECUTIVE
RESPONSIBILITIES
Operation Process
Technical
Pay: RM2,500.00 - RM3,500.00 per month
Expected Start Date: 11/15/2024
Operation Process
- Open job file.
- Prepare shipping instruction based on customer’s instruction.
- Documentation by entering data into company internal system.
- Prepare certificates as per shipper’s request.
- Arrange for fumigation and certificate where applicable.
- Submit pre alert.
- Monitor and follow up on documents based on INCOTERM.
- Close job file after vessel/flight depart.
- Check the Ports' system to validate the Port opening and closing time.
- Apply 3rd party code for new COD Customer.
- Arrange Payment Voucher to Carrier/Co-Loader/Supplier/Vendor.
- Update Events in system.
- Update customers' website/system where applicable.
- Update customer on shipment status/details.
- Follow up payment with customer.
- Place Booking & release booking confirmation to shipper (customer).
- Coordinate with port/carrier (liner/co-loader) /vendor/customer on Export arrangement via e-mails and phone.
- Follow up with customer to arrange for shipment collection, D/O released and delivery.
- Coordinate with vendor/agent for timely collect/delivery arrangement from/to customer.
- Follow up any COD payments from the shipper/consignee.
- Follow up with Carrier/Co-loader if Cargo damaged upon shipment.
- Follow up with new/regular customer for shipment forecast, new order, enquiries, planning.
- Support on admin task as and when required.
- Carrying out any other request made by their manager.
Technical
- Experience in shipping / logistics industry. Preferably senior level in shipping / logistics industry.
- Excellent communication
- Team player
- Solution finder
- Rigorous
- Excellent inter-personal skills
- Thoroughness
- Organized
- Responsive
- Fluent and technical English + local language
Pay: RM2,500.00 - RM3,500.00 per month
Expected Start Date: 11/15/2024
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