Job Opportunities in Malaysia
November 6, 2024
JP Caliber Sdn Bhd
Kuala Lumpur
FULL TIME
Customer Service Associate (Native China Candidates Only)
What you will be doing:
Pay: RM6,000.00 per month
Application Question(s):
- Provide response to all customer enquiries (online chats, emails, and calls) on timely and accurate manner. Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks. Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day. Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem. Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and company.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day. Responsible to provide good customer experience on every interaction with clients.
- Embrace company core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
- Candidate must possess at least “O” Level/ Diploma/ Degree. At least 3 years of relevant experience in customer service / contact centre.
- Experience gained in FX/Finance industry will be an added advantage. Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Must be able to work on shifts. Fluent in verbal & written both English and Mandarin
- Medical Benefit
- Life Insurance
- Optical Benefit (yearly)
- Meal Allowance (monthly)
- Travel Allowance (monthly)
- Gym/Fitness Subside (monthly)
- Work From Home (1-day a week)
- Work From Anywhere Policy (T&C applies)
- Full Employment Pass and Work Visa coverage
- Virtual meet with a member of the TA team – 30 minutes
- Virtual meet with hiring manager – 1 hour
- Final interview with CO-CEO and/ or CEO – 1 hour
- Shifts: Candidates must be willing to work on rotational shift, weekends & public holidays
- Claimable OT for Working on Public Holidays (T&C applies)
- 4 types of shifts (7am – 4pm, 12pm – 9pm, 2pm to 11pm, *10.30pm – 7.30am)
- *“Night Shift Allowances’ paid – RM40 per night
- Fresh grads (ie no working experience ) from China can be considered but it needs to come from top universities and main cities.
Pay: RM6,000.00 per month
Application Question(s):
- Do you have a notice period?
- What is your current and expected salary? (Current- RM X), (Expected - RM X)
- Are you willing to work during all the shift hours provided?
- What is your nationality?
- Customer Care Specialist: 1 year (Preferred)
- Mandarin (Preferred)
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