Job Opportunities in Malaysia
November 6, 2024
My Expat Global
Kuala Lumpur
FULL TIME & CONTRACT
Customer Service Associate
Job Summary:
We are seeking Experienced Call Center Associates to join our dynamic team at Expat Global Company. If you have a passion for customer service, strong communication skills, and experience in a fast-paced call center environment, we want to hear from you! You will be the first point of contact for our valued customers, handling inquiries and delivering solutions with a focus on exceptional service.
Key Responsibilities:
Call or Whats App us at +60178468128.
Job Types: Full-time, Contract
Pay: RM2,500.00 - RM3,500.00 per month
Ability to commute/relocate:
We are seeking Experienced Call Center Associates to join our dynamic team at Expat Global Company. If you have a passion for customer service, strong communication skills, and experience in a fast-paced call center environment, we want to hear from you! You will be the first point of contact for our valued customers, handling inquiries and delivering solutions with a focus on exceptional service.
Key Responsibilities:
- Customer Interaction: Handle incoming calls, emails, and other customer inquiries, ensuring high levels of customer satisfaction.
- Problem Solving: Address customer concerns, providing effective solutions and troubleshooting. Escalate unresolved issues to the appropriate teams for further resolution.
- Customer Service Excellence: Deliver consistent, high-quality service and resolve complaints in line with company standards and customer expectations.
- Multi-Tasking: Manage multiple tasks efficiently, including answering calls, following up on pending issues, and documenting customer interactions.
- Team Collaboration: Work closely with colleagues across departments to ensure seamless service delivery and continuous improvement of customer experiences.
- Feedback & Reporting: Collect customer feedback and assist in improving services based on insights gained.
- Education: Minimum of a high school diploma or equivalent (Bachelor's degree preferred).
- Experience: At least 1-2 years of experience in a call center or customer service role. Experience handling high call volumes and resolving customer issues is highly valued.
- (Fresher can also Apply with Good Communication skills)
- Languages: Proficiency in English (Additional languages are a plus).
- Skills: Strong communication, active listening, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.
- Personal Attributes: Patience, empathy, and a customer-first mentality. Able to stay calm and positive under pressure.
- Career Growth: Opportunity to expand your skills in a global, fast-growing company.
- Supportive Team Environment: Join a team that values collaboration, diversity, and inclusion.
- Competitive Benefits: Enjoy a competitive salary, benefits, and career development opportunities.
Call or Whats App us at +60178468128.
Job Types: Full-time, Contract
Pay: RM2,500.00 - RM3,500.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- English (Preferred)
- Kuala Lumpur (Preferred)
- 25% (Preferred)
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