Job Opportunities in Malaysia
November 7, 2024
Total Marketing & Distribution Sdn Bhd
Bukit Mertajam
OTHER & FULL TIME
Customer Service Administrator
Job Title: Customer Service Administrator
Job Location: Juru / Perda Bukit Mertajam
Job Type: Full-time
Job Overview:
We are seeking a proactive and detail-oriented Customer Service Administrator to join our growing team. The ideal candidate will be responsible for providing exceptional customer service, maintaining client relationships, and performing administrative duties to support the smooth operation of the company.
Key Responsibilities:
Interested candidates are invited to submit your resume and cover letter to hr@totalmarketingasia.com with the subject line “Customer Service Administrator.” Thanks.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Job Location: Juru / Perda Bukit Mertajam
Job Type: Full-time
Job Overview:
We are seeking a proactive and detail-oriented Customer Service Administrator to join our growing team. The ideal candidate will be responsible for providing exceptional customer service, maintaining client relationships, and performing administrative duties to support the smooth operation of the company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and social media promptly and professionally.
- Process orders, returns, and refunds, ensuring a seamless customer experience.
- Maintain accurate customer records and update databases regularly.
- Handle customer complaints, providing resolutions or escalating issues when necessary.
- Monitor customer feedback and provide suggestions to improve overall satisfaction.
- Assist in organizing customer service initiatives, surveys, and reports.
- Collaborate with internal departments to resolve customer queries and ensure smooth workflow.
- Perform general administrative tasks such as filing, data entry, and documentation management.
- SPM and above in Business Administration, Customer Service, or related field.
- Fresh graduates are welcome.
- Prior experience in customer service or administrative roles is an advantage.
- Fluent in Chinese, Bahasa and English are advantages.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in MS Office applications (Word, Excel, Outlook).
- Strong attention to detail and the ability to multitask.
- Highly organized and able to prioritize tasks effectively.
- Positive and supportive work environment.
- Opportunities for career development and growth.
- On job training.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.
Interested candidates are invited to submit your resume and cover letter to hr@totalmarketingasia.com with the subject line “Customer Service Administrator.” Thanks.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Overtime pay
- Yearly bonus
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