Job Opportunities in Malaysia
October 25, 2024
Top Click Sdn Bhd
Ipoh
OTHER & FULL TIME
Customer Relationship Executive / Manager
INDUSTRY: E-COMMERCE
Benefits:
Pay: RM2,800.00 - RM3,800.00 per month
Benefits:
Benefits:
- Transport Allowance, Mobile Allowance & Performance Bonus provided.
- Medical benefits provided.
- FREE monthly lunch.
- Career development guaranteed.
- Opportunity to work with top brands from different industries.
- Enjoy complimentary refreshments and snacks.
- Company events & activities.
- Strategic location, nearby facilities e.g. banks, restaurants and supermarkets.
- Positive, young and dynamic working environment.
- Responsible for the overall planning and implementation of clients’ account growth across marketplaces and social media platforms, with a focus on maintaining health and achieving sales targets.
- Provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.
- Identify and initiate effective campaigns to enhance clients’ account growth, analyze campaign performance, and offer insights to establish best practices for future campaigns.
- Identify upsell opportunities and effectively persuade customers to enhance their experience by incorporate additional functions or upgrade packages to meet key performance indicators (KPIs).
- Develop, implement, monitor, and report on clients’ sales processes and account plans on an annual, quarterly, and monthly basis to meet/exceed sales targets.
- Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.
- Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.
- Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.
- Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for improvement and growth.
- Collaborate with cross-functional teams to gather feedback and identify opportunities for improvement.
- Experience in E-Commerce marketplaces (Shopee/Lazada/Tik Tok) is a strong plus.
- Required Language(s): English and Bahasa Malaysia.
- Candidate with Mandarin speaking will be given advantage as sometimes you are required to deal with Mandarin-speaking customers.
- Proficient in Microsoft Office Suite, with an emphasis on Excel skills.
- Proactive and self-starter with strong problem-solving skills
- Able to multitask, prioritize and self-manage time efficiently as this position would be managing more than one client account.
- Resourceful in developing campaigns catered to clients’ business objectives.
- Strong relationship builder and negotiator.
- Able to analyze data to build a deeper understanding of the clients’ e-commerce business.
Pay: RM2,800.00 - RM3,800.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Holidays
- Monday to Friday
- Attendance bonus
- Performance bonus
- Yearly bonus
- Diploma/Advanced Diploma (Preferred)
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