Job Opportunities in Malaysia
September 19, 2024
Elabram Systems Sdn Bhd
Johor Bahru
FULL TIME
Customer Experience Specialist
What you will be doing:
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customers on enquiries and issues efficiently to mitigate detractors
- Ensuring service standards are met. e.g: CSAT, Quality Assurance (QA), Response time and Resolution time
- Fluent English with excellent communication skills, both written and verbal
- At least 1 year of working experience in the related field is required for this position
- Ability to determine customer needs and quickly build rapport with customers
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Exude patience and ownership with each customer
- Able to solve problems by thinking analytically and creatively
- Excellent communication, interpersonal and organisational skills
- Self-starter, resourceful and tenacious
- Team player, working collaboratively within and across teams
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Maternity leave
- Day shift
- Monday to Friday
- Night shift
- Overtime pay
We regret to inform you that this job opportunity is no longer available
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