Job Opportunities in Malaysia
November 6, 2024
Well Physio Sdn Bhd
Bukit Mertajam
FULL TIME
Admin/Customer service
Position Overview: As a Customer Service Associate, you will play a vital role in creating a welcoming environment for our patients. Your responsibilities will encompass managing patient interactions, scheduling appointments, and addressing inquiries to ensure smooth operations at our center.
Key Responsibilities:
Front Desk Operations:
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
Key Responsibilities:
Front Desk Operations:
- Welcome and assist patients and visitors as they arrive.
- Answer phone calls promptly, providing information about services and addressing inquiries.
- Schedule, confirm, and follow up on patient appointments.
- Maintain an organized appointment calendar to optimize scheduling efficiency.
- Respond to patient messages and inquiries in a timely manner.
- Serve as a liaison between patients and healthcare providers, ensuring clear communication.
- Handle customer complaints and concerns with empathy and professionalism.
- Proactively seek solutions to enhance the patient experience.
- Assist with payment processing and clarify billing questions.
- Ensure accurate documentation of all financial transactions.
- Perform general office tasks including data entry, filing, and maintaining patient records.
- Collaborate with colleagues to streamline office operations.
- Ensure that all patient records and transactions are accurately logged and filed.
- Prepare the front desk area for the next day, including restocking supplies and tidying the workspace.
- Conduct a final check of voicemail and messages, addressing any urgent inquiries before leaving.
- Secure cash and sensitive information according to company policies.
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Dental insurance
- Opportunities for promotion
- Professional development
- Vision insurance
- Afternoon shift
- Day shift
- Weekend jobs
- Attendance bonus
- Commission pay
- What is your current salary?
- What is your expected salary?
- Diploma/Advanced Diploma (Preferred)
- Bahasa Malaysia & English (Preferred)
- 25% (Preferred)
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