Job Opportunities in Kuwait


December 8, 2020

Brightery

Kuwait City

FULL TIME


Customer Service Representative

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Job Code: #CSR09
Type: full-time
Responsibilities:
    • Resolve customer complaints via phone, email, and social media.
    • Attracts potential customers by answering product and service questions
    • Maintains customer records by updating account information
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Prepares product or service reports by collecting and analyzing customer information
    • Close out or open call records
    • Handle changes in policies or renewals
    • Handling the tech problem related to our products and services
Skills:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, Tech skills

Experience:2 Years
Opening: 3

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