Job Opportunities in Ireland

Role: Site Support Engineer (Local IT)Job Type: Permanent
Location: Onsite - Cork

• Ready to utilise your skills/knowledge/experience in MDM tools (Airwatch and Intune, Jamf), Win 10 and Win 11, O365 products, Network and server handling, SNOW?
• Are you passionate about to utilize your skills, knowledge, and experience in managing i OS devices and supporting VMware Air Watch/Workspace One?
• Are you keen to build your career with a dynamic global IT consultancy, where you'll have the opportunity to work closely with stakeholders and continuously improve processes for enhanced efficiency and effectiveness?
• We have an exciting role for you – Site Support Engineer

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day, utilizing your skills, knowledge, and experience in managing i OS devices and supporting VMware Air Watch/Workspace One/Intune/O365 products/SNOW.
• Take on new challenges and work closely with stakeholders to establish and maintain excellent relationships, continuously improving processes for enhanced efficiency and effectiveness.
• Grow your career with a dynamic global IT consultancy, where your passion for delivering exceptional customer service and resolving complex desktop problems will make a significant impact.

The Role
As an End User Computing/Site Support Engineer, you'll play a vital role in providing onsite support for desktop devices, troubleshooting network connectivity issues, and ensuring the smooth operation of IT systems. Are you passionate about delivering exceptional customer service and resolving complex desktop problems for end-users? If you're eager to take on new challenges, collaborate with a diverse team, and make a significant impact in the world of IT support, we want to hear from you!

Key responsibilities

• Establish and maintain excellent relationships with customer stakeholders, ensuring their IT needs are met effectively.
• Provide onsite analysis, diagnosis, and resolution of complex desktop problems for end-users.
• Install, configure, test, maintain, and troubleshoot end-user and network hardware, peripheral devices, and software.
• Support Desk side issues per contract and serve as the point of contact for all IT-related issues at the site.
• Provide hardware break/fix support and warranty support for desktop, laptop, tablets, and workstations.
• Administer and resolve issues with associated end-user workstation network software products.
• Configure new users to the domain and set up new computers/laptops.
• Maintain the IT ticketing system and analyze Service Desk calls for desktop devices.
• Troubleshoot network connectivity issues in LAN/WAN environments.
• Assist with securing the network by setting up and maintaining antivirus and applying software security updates.

Your Profile
Key skills/knowledge/experience:

• Hands-on experience in managing i OS phone/tablet devices.
• Proficiency in VMware Air Watch/Workspace One/Intune/Jamf/ABM administration and support.
• Familiarity with O365 products.
• Strong communication skills, both verbal and written.
• Ability to provide support for desk-side issues and act as the primary point of contact for IT-related concerns.
• Experience in diagnosing and resolving complex desktop problems for end-users.
• Proficiency in installing, configuring, testing, and maintaining end-user and network hardware, peripheral devices, and software.
• Knowledge of hardware break/fix procedures and warranty support for desktop, laptop, tablets, and workstations.
• Familiarity with IT ticketing systems and experience in analyzing Service Desk calls for desktop devices using SNOW.
• Troubleshooting skills for network connectivity issues in LAN/WAN environments.

Good to have:

• Familiarity with software deployment and patch management tools.
• Knowledge of ITIL processes and best practices.
• Understanding of network security principles and experience in implementing software security updates.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at Rebecca.mcclelland@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.