Objectives of the Post: · To deal with customer requirements for service and repair in an efficient and courteous manner ensuring the highest standard of Customer Service. · To contribute to the organisation and loading of the workshop in an efficient manner to allow everyone to work to their full capacity. · To carry out customer follow-up and prospecting activities to increase work within the workshop and promote the sale of accessories, parts and new vehicles. Main Duties: · Make customer bookings and plan customer arrival times (where possible). · Take ownership responsibility for customer vehicles, keys and workshop parking. · Complete Repair Orders and inform customers of approximate prices, delivery times and acceptable methods of payment. · Carry out road tests and physical inspections where necessary. · Establish the customer’s onward travel arrangements and offer a service loan car or courtesy transport where applicable. · Load the workshop efficiently using agreed Flat Rate times and our Reservation System without exceeding capacity. · Monitor progress in workshop to ensure promised time frames are delivered. · Liaise and update customers to ensure approval for additional work required has the customers consent and agreement. · Present invoices to the customers, providing a clear explanation of charges and warranty/goodwill procedures. (Discounts, guarantees and goodwill claims outside agreed policies cannot be offered without the approval of your Service Manager.) · Manage and update Customer Record Files and Repair Order Register on a daily basis to ensure accurate analysis of Service Department activity. · Maintain an ongoing customer contact system, including a follow-up call to ensure satisfaction with all work carried out and calls to customers not seen for long periods to demonstrate continued interest in their requirements. · Ensure the service area is kept clean and tidy and all information updated is in line with our brand. · Maintain a high level of Product and Technical knowledge through manuals, information bulletins, magazines and attending training courses, with the agreement of your Service Manager. · Maintain up to date knowledge of Warranty and Goodwill procedures of Landrover/Jaguar and your Retail Centre to ensure all claims are processed fairly and quickly. · Ensure that safe working practices are adhered to in line with the Health and Safety legislation. Requirements: · Experience within the motor industry as a service adviser · Kerridge/Autoline experience · Full valid clean Irish driving licence Critical Skills: · Proven high level of customer service skills. · Motor industry experience · Kerridge knowledge · Enjoys working with people. · Good communication skills. · Strong organisational and prioritisation skills. · Able to take initiative and ownership of issues with a proactive can-do attitude. · Able to multi-task and switch between tasks. · A team player who offers help and support to others. · Willingness to learn and keep up-to-date with product and technical information. · Thrives in a high pressured environment Job Types: Full-time, Permanent Work Location: In person