September 16, 2024

N Conlan and Sons Ltd

Newbridge

FULL TIME & OTHER

Showroom Host/Receptionist

To deliver an exceptionally premium standard of customer service and ensure that all customer interactions, both on phone and in person at our dealership adheres to the high standards of BMW Ireland and Conlans BMW Ireland. This front facing customer role is our client’s first point of contact and sets the standard for sales and service delivery. There are also a number of administrative duties which lie within the responsibility of this challenging and important role. Key success factors for the candidate include prompt welcome, warmth and professionalism and ongoing customer contact and follow-up, attention to detail, accuracy and multi-tasking.
The successful candidate will be:

Ambitious and capable of working under their own initiative, while under pressure as well as displaying the level of maturity demanded by this key role
Be the brand ambassador for the Conlans BMW Naas brand and the BMW Ireland brand.
Professional appearance and ability to welcome customers who require a high level of interaction and care as the norm
Have the ability to work closely and effectively with management and staff and work as part of a team
Confident, energetic, professional appearance and courteous manner
Strong customer focus willing to go the extra mile to ensure the highest level of customer service is delivered
Excellent presentation skills
Professional telephone manner and
a passion for service excellence above and beyond.

Main duties as follows:

Meet and greet all customers on arrival to the showroom and ensure that their time at the showroom is a hospitable and enjoyable experience.
Ensure that no guest is left waiting for long periods
Retain ownership of the customer until Sales, Service or Parts have dealt with the customer
Maintain good working relationships with colleagues to facilitate achievement of company goals.
Ensure Reception area, Coffee Dock and Kitchen are kept clean and presentable at all times, as outlined by company standards
Ensure all catering supplies for Coffee Dock are in stock
Administrative duties include banking, stationery ordering, payroll communications, service call backs, fast track facilitation

Working Hours:
Monday - Friday 9.00m - 5.30pm with 45 minutes for lunch.
Experience
Previous experience in a reception role is advantageous although not essential. If you are confident, well presented and have the ability to quickly establish and build rapport, you may be successful in this role.
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.
Please note that we do not require agency or 3rd party assistance with this vacancy.
Skills:
Reception Administration, Maintaining Reception Area, Kerridge
Job Types: Full-time, Permanent
Work Location: In person