Receptionist

July 26, 2024

emeis Ireland

Port Laoise

OTHER

emeis Ireland is the largest Nursing Home Group and a market leader in Ireland for elderly care.
At emeis Ireland we are looking for an experienced Receptionist who will cordially greet and assist residents, staff and visitors. The person is responsible for handling front office reception and administrative duties, including greeting guests, answering phones, handling company inquiries and sorting and distributing mail. The receptionist has responsibility for ensuring that no resident leaves the home without nursing staff being aware. Observation of all residents entering and leaving the building is a priority.

GENERAL RESPONSIBILITIES:

Greet guests warmly and make sure they are comfortable, provide them with superb customer service and make sure they are directed appropriately
Open and close the front entrance to ensure no resident leaves without nursing staff being aware and that appropriate logs are maintained
Supervision of the sign in and sign out book for visitors and ensuring compliance for same, including all external suppliers and Governmental agencies
Ensure the front desk and foyer area is neat, presentable, clutter free and equipped with all the necessary supplies such as pens, forms, and paper
Answer all customer questions and incoming calls and take enquiries with regards potential admissions
Redirect phone calls to the appropriate department and take down messages and ensure they are passed on to the appropriate person
Accept all letters and packages and distribute them to their appropriate departments. Co-ordinate mail flow in and out of office, including parcels
Manage general administrative office duties (printing, binding, scanning, laminating, filing, photocopying, postal requirements, etc. - as required)
Handle the tasks of typing correspondence, written communication and reports as required.
Monitor and update records and files.
Schedule meetings and conference rooms as required or requested by the Director of Nursing or appropriate staff

SKILLS

3 years+ previous reception/administrative experience
Leaving Certificate standard of education is essential and ideally a further post leaving certificate qualification in reception duties
Proficiency in all aspects of Microsoft office
Ability to answer multi-phone line
Positive and compassionate attitude.
A high degree of empathy sensitivity and patience.
A nurturing and positive can do attitude.
The ability to follow procedures and instructions.
A desire to use your initiative, but also to work in a team.
Excellent observational and communication skills.
Strong time management and organisational skills.