Project Coordinator

September 17, 2024

Astreya Partners

Dublin

OTHER & FULL TIME

What this Job Entails:
The Operations/Project Coordinator will facilitate and coordinate multiple cross-functional teams to carry out day-to-day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.
The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, audits, or similar logistics experience.
Roles and Responsibilities:

Work closely with the Facility providers and Smart Hands to drive the issues.
Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
Assists with daily monitoring of the ticketing system and resolving them under defined SLA
Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
Collaborates with various regional teams for ticket resolution.
Assists with identifying trends or recurring problems and escalates to team lead for resolution.
Continuous process improvement, updating documentation on processes and procedures and introducing innovative ideas to improve service and efficiency
Assists with identifying and collaborating on new process improvement opportunities.
Communicate effectively, maintain and establish a good rapport with team and client.
Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
Attending and participating in client meetings as required.

Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from a two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Job Types: Full-time, Permanent
Pay: €40,000.00-€42,000.00 per year
Schedule: