Business Operations Manager

September 9, 2024

Optum

Letterkenny

FULL TIME

Business Operations Manager, Performance - Ireland - Hybrid
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Manager- Business Operations you will be responsible for, monitoring, analyzing, and reporting of operational performance metrics for Non-Clinical PI operations. This is a challenging role that relies on your ability to effectively analyze performance and identify opportunities that will support leadership in delivering critical business results. You will also be responsible for analyzing impact of an event such as a new program going live or an outage. You will also be responsible for leading to success, any improvement plans. Success in this role depends on the individuals’ ability to pay attention to details, analytical capabilities, conduct root cause analysis, create / validate an action plan (short term and long term) and effectively report out at an operational and leadership level.

Primary Responsibilities Business Operation Manager, Performance:

Responsible for driving operational performance including SLAs and KPIs by conducting day-day analytics
Manage performance to proactively detect potential risks and take solid actions to ensure and maintain good performance
Seek improvement opportunities across the value stream to help improve operational efficiency
Partner with cross-functional teams to build logical operational processes
Identify performance gaps by conducting trend analysis and shifts in data
Ensure operational issues including technical issues affecting operational performance are escalated and resolved
Use reporting tools and dashboards, report out and highlight operational performance deviations
Coordinating and overseeing the day-to-day activities of operational performance
Effective report out of any operational initiatives

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications of the Business Operations Manager, Performance:

BA/BS degree in Business or related field and/or equivalent education and work experience
Proven previous experience in effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
Significant operations metric analytics and reporting experience
Proven experience in monitoring and analyzing performance KPI’s and SLAs.
Proficiency with MS Project, Excel, Visio, Power Point, and Share Point
Excellent time management skills with ability to prioritize and balance multiple priorities and projects
Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
Participate in and support the navigating of complex stakeholder relationships in a matrix environment with politically sensitive concerns
Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders
Previous experience working within a large multinational matrixed environment

Preferred Qualification of the Business Operations Manager, Performance:

Previous operational management experience
Healthcare experience
SQL experience
Strong experience with data visualization software (e.g. Tableau)
Strong experience performing business analysis and requirement documentation
Experience working across multiple geographies
Experience and understanding of US healthcare system, billing of medical claims and associated data environments
Report designing and development in Tableau

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the United Health Group’s Telecommuter Policy.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. United Health Group is a drug-free workplace. © 2024 United Health Group. All rights reserved.

We regret to inform you that this job opportunity is no longer available