September 13, 2024

Arachas

Dublin

Account Executive Childcare / Construction - Sandyford

This role sits within the Childcare/Construction team which forms part of the wider Affinities Specialty Department. It is a fast-paced, high energy, fun & friendly team.
The team has underwriting authority across several Arachas Commercial Insurance Schemes, with focus area’s being the Construction & Childcare sectors. The Account Executive will share the management of an existing book of business including advising clients, inviting & securing renewals, as well as processing midterm alterations.
Role Accountabilities and Core Responsibilities
Sales and Activity Management

Responsible for Client insurance requirements

1) Renewals

Ensuring renewals are invited in line with agreed protocols and procedures
Contributing to the achievement of the team’s monthly retention targets
Binding Cover and issuing policy documentation
Invoicing and premium collection

2) Mid Term Adjustments

Obtaining and offering quotations for midterm adjustments
Invoicing and premium collection

3) New Business
Assisting the National Sales Team by providing quotations in a timely manner and assisting with any queries in respect of premiums and covers

Keep client records complete, accurate and up to date.
Deal with incoming & outgoing calls and queries between clients and insurers
Ensure policies are ordered, paid for and issued in a timely manner.

Customer Relationship Management

Build effective working relationships with both new and existing customers by establishing trust, anticipating needs, sharing information and meeting commitments.
Deal with any issues that customers may have with their policies.
Assist Compliance in dealing with complaints

Customer Service

Take personal responsibility for delivering the highest level of accuracy and quality in your work.
Deal with requests and enquiries from customers, staff and management in a professional and timely manner and ensure that the complaint management standards and procedures are applied
Demonstrate promptness, dependability, and commitment in dealing with customers

Team Collaboration

Contribute to the team by sharing information, ideas and opinions
Build good working relationships, collaborate with other teams and treat others in a fair and respectful way
Assist other team members in completing their work when required
Cross department flexibility required

Compliance

Ensure that all accounts are handled in line with compliance requirements
Administer accounts in line with agreed policies and procedures

Requirements

Minimum APA (Personal & Commercial) working towards CIP.
Candidate must demonstrate the ability to work in a team environment.
Strong communication skills are essential.
Possess a positive, can-do attitude with the ability to adapt to and embrace change
Attention to detail.
Possess the ability to manage deadlines & prioritise workload!
Contribute to positive team morale.
A good degree of personal organisation and a structured approach to time and resource management