Overall responsibility and supervision of the inbound Department
Fully understand the range of sustainable products available and share this information with your team and agents to Increase sales of all sustainable products
Invite agents to take part in our Refillable water Bottle and carbon offsetting initiatives
Seek ways and update strategy to provide excellent services and enhance client satisfaction
Be a key contact person to ensure the highest level of service possible
Manage the inbound team in performing their work and encourage open communication for any problems related to the work
Evaluate the work performance and coach them on their assignment to ensure every development
Working collaboratively with all other departments
Coordinate with the Product Manager to develop programs
Coordinate with the business development Manager to expand current markets
Coordinate with the Sustainability Manager to ensure responsible tourism practices
Open for Indonesian nationals and foreign citizens
Fluent at native level in written and spoken English
Excellent experience in the tourism industry
Extensive knowledge of Indonesia's tourism products
Experience with Destination Management software
Leadership skills with a pleasant personality and strong Initiative
Good analytical skills and business sense
Strong relationship-building and negotiation skills
Excellent communication skills - verbal, written, and presentational - with clarity of expression
Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills
Must be well organized, detail-oriented, and prioritize workload efficiently
Good decision-making and problem-solving capability
Multitasking skills
Able to work under pressure, meet tight deadlines, and work flexible hours during peak season
Able to work independently as well as part of a team
A “Can Do” attitude and positive thinking that includes creative thinking is an asset
Benefits
Competitive Salary
THR, BPJSTK and Kesehatan
12 days annual leaves
Tax covered by the company
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