Job Opportunities in Indonesia
October 7, 2024
Shopee
Yogyakarta
Quality Assurance Supervisor - Operations (Yogyakarta)
Department Operations
Level Experienced (Team Lead)
Location Indonesia - Yogyakarta
Job Description:
- Develop and implement quality control processes and procedures to ensure that products and services meet established quality standards, especially for Return & Refund Team.
- Train, supervise and mentor QA team members to ensure that they have the necessary skills and knowledge to carry out their duties effectively.
- Work closely with production, engineering, and customer service teams to ensure that quality is embedded in all processes.
- Develop and maintain quality metrics to monitor and report on product and service quality performance.
- Lead investigations into quality issues, identify root causes and implement corrective actions to prevent recurrence.
- Participate in the development and implementation of new products and services, ensuring that quality requirements are integrated into the design and development process.
- Ensure compliance with all relevant regulatory requirements and industry standards related to quality.
Requirements:
- Min. 5 years of professional working experience
- Has experience in creating and managing SOP / Best Practice Guidelines
- Has experience in training material creation and delivery
- Highly compatible in using Microsoft Office tools (especially Excel and Powerpoint)
- Able to communicate in English in professional settings
- Experience in leading and developing a team
- Has a user-centric and growth mindset
- Demonstrate good problem solving and analytical thinking skills
- Previous experience in tech company would be beneficial
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