Job Opportunities in Indonesia
October 16, 2024
Shopee
Jakarta
Helpdesk Engineer - IT
Department Engineering and Technology
Level Entry Level
Location Indonesia - Jakarta
Job Description:
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
Requirements:
- Fluent English is a must
- Minimum 3 years of experiences in Computer Sciences, Information Technology or related field is preferred
- Has basic knowledge of computer hardware, software, and OS (Windows and mac OS)
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
- Placement of this role will be in our JKT office
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