Job Opportunities in Indonesia
October 16, 2024
Shopee
Jakarta
INTERN
Helpdesk Engineer Intern - IT
Department Engineering and Technology
Level Internship
Location Indonesia - Jakarta
About the Team:
Inti utama dari pengembangan platform Shopee adalah Tim Software Engineering. Tim yang terdiri dari para engineer dari seluruh dunia ini saling bekerjasama untuk membangun sistem terbaik dengan teknologi yang sesuai. Bukan sekedar menyelesaikan masalah yang ada, engineer kami juga berusaha membangun sistem yang tahan lama. Mereka tidak membatasi diri & akan berusaha menyelesaikan masalah sesulit apapun, walaupun itu berarti mereka harus menelusuri hingga dasar patform komputasi. Skala bisnis Shopee yang sangat besar dapat mengubah masalah yang terlihat sepele menjadi tantangan teknis besar. Jika kamu menyukai teknologi seperti mereka, tim ini adalah tim yang tepat untukmu!
Job Description:
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
Requirements:
- Fluent English is a must
- A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred
- Has basic knowledge of computer hardware, software, and OS (Windows and mac OS)
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
- Placement of this role will be in our JKT office
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