Job Opportunities in Indonesia
September 11, 2024
FINNS Beach Club
Badung
FULL TIME
Guest Relations Manager
We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic Guest Relations Manager to bring their energy and enthusiasm to create unforgettable service and party experiences for our guests.
Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
Location: Bali, Indonesia
Responsibilities:
Application Question(s):
Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
Location: Bali, Indonesia
Responsibilities:
- Greet and assist guests upon arrival and departure, addressing any inquiries or concerns they may have
- Handle guest complaints and issues with professionalism and empathy, ensuring timely and satisfactory resolution
- Provide personalized service to guests, anticipating their needs and exceeding their expectations
- Maintain clear and effective communication with other departments to ensure seamless guest experiences
- Gather and analyze guest feedback to identify areas for improvement and implement necessary changes
- Maintain accurate records of guest interactions, complaints, and resolutions
- Assist in planning and executing special events or requests for guests, ensuring all details are handled efficiently
- Ensure compliance with health, safety, and company policies and procedures
- Support and train new staff members on guest relations best practices and company standards
- Previous experience in guest relations, customer service, or a similar role is preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle difficult situations with diplomacy and professionalism
- Proficient in using customer relationship management (CRM) software.
- Proficient in using OPERA system
- Detail-oriented with a focus on providing exceptional guest experiences
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- Quarterly bonus incentive based on KPI
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Application Question(s):
- Are you living in Bali?
- Are you experienced in operating the Opera System?
- Guest Relation Manager: 2 years (Preferred)
- English (Preferred)
We regret to inform you that this job opportunity is no longer available
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