October 10, 2024

Shopee

Yogyakarta

Data Reporting, Customer Service - Operations (Yogyakarta)

Department Operations

Level Experienced (Individual Contributor)

Location Indonesia - Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Analyze complex data sets to identify trends, patterns, and insights, providing actionable recommendations to stakeholders
Create interactive dashboards and visualizations using reporting tools like Tableau, Power BI, or Qlik View to enhance data storytelling
Design and develop tailored reports and dashboards to meet the specific needs of stakeholders, enhancing data accessibility and decision-making.
Manage and query databases effectively for data extraction and manipulation, ensuring smooth data operations.
Understand and apply data warehousing concepts in designing and maintaining data warehouses for organizing contact center data.
Conduct regular data quality checks and validations to ensure data accuracy, completeness, and consistency.
Develop and implement quality assurance procedures to maintain data integrity and reliability.

Requirements:

Minimum 1 year experience in the area of Workforce Management and/or Customer Service
Proficiency in data analysis tools and techniques such as Excel, SQL, Python, or R for data manipulation, cleansing, and analysis
Ability to interpret complex data sets, identify trends, patterns, and insights, and derive actionable recommendations.
Familiarity with reporting tools such as Tableau, Power BI, or Qlik View for creating interactive dashboards, visualizations, and reports.
Ability to design and develop custom reports and dashboards tailored to the needs of stakeholders.
Understanding of database management systems (DBMS) and experience in managing and querying databases for data extraction and manipulation.
Experience in managing data-related projects from inception to completion, including requirements gathering, planning, execution, and documentation.
Ability to prioritize tasks, meet deadlines, and coordinate with cross-functional teams to deliver projects on time and within budget.
High level of attention to detail to ensure accuracy in data collection, analysis, and reporting.
Ability to identify discrepancies, errors, or anomalies in data and take corrective actions as needed.