Job Opportunities in India
September 15, 2024
Nexus pro services
OTHER & FULL TIME
Vietnamese (B2 Level) - Customer Service Representative
Job description
As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.
Key Responsibilities:
Language proficiency – B-2
CTC: INR 90,000/Month
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹90,000.00 per month
Experience:
Speak with the employer
+91 9982228888
As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
- Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
- Ensure a high level of customer satisfaction through excellent service.
- Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
- Follow company policies and procedures to address customer concerns efficiently.
- Escalate complex issues to the appropriate department for further resolution.
- Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
- Gather customer feedback and suggestions and communicate them to the relevant departments.
- Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.
- Empathy & Patience
- Problem-Solving Skills
- Attention to Details
- Teamwork & Professionalism
- 24X7
- Rotational Shifts
- 5 Days a week
- Preferred industry - Gaming and E-Commerce
- Communication Skills -Vietnamese Language (B2 Proficiency)
Language proficiency – B-2
CTC: INR 90,000/Month
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹90,000.00 per month
Experience:
- Vietnamese - Customer service: 3 years (Preferred)
- Gaming and E-Commerce: 3 years (Preferred)
- Vietnamese Language Proficiency: 1 year (Preferred)
Speak with the employer
+91 9982228888
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