Job Summary: We are seeking a highly motivated and energetic Telecaller Executive to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, providing information about products/services, answering queries, and generating sales leads. This role requires excellent communication skills, the ability to handle rejections, and a positive attitude toward work. Key Responsibilities:
Make outbound calls to potential and existing customers to promote products/services.
Answer incoming calls from customers to take orders, answer inquiries, and provide product/service information.
Identify customer needs and suggest appropriate products or services.
Maintain a strong understanding of the company’s products/services to explain them effectively to potential customers.
Handle customer objections and provide solutions to turn them into sales opportunities.
Generate and maintain a database of potential customers.
Follow up on leads and referrals to close sales.
Maintain accurate records of customer interactions, sales, and leads in the CRM system.
Provide feedback to the sales team about customer needs, challenges, and potential market opportunities.
Maintain a professional and courteous manner while handling customer calls.
Participate in training and ongoing skill development sessions.
Key Skills & Requirements:
Education: Minimum of a 12th Plus or equivalent. A degree in Business, Marketing, or related fields is a plus.
Experience: 1+ year of experience in telecalling, sales, or customer service roles is preferred, however, freshers with good communication skill are welcome
Communication Skills: Excellent verbal communication skills in [specify languages required].
Computer Skills: Proficiency in using MS Office and CRM software.
Customer Focus: Strong customer service skills and the ability to handle difficult situations professionally.
Time Management: Ability to manage time effectively and prioritize tasks to meet targets.
Self-Motivated: Energetic and goal-oriented with a strong drive to succeed.