Job Opportunities in India
October 17, 2024
HIPPO CLOUD TECHNOLOGIES PVT LTD
FULL TIME & OTHER
Tally Customer Support
We Are Hiring For Tally Customer Support
We are seeking a skilled and customer-oriented Tally Customer Support Executive to provide high-quality support for Tally software users. The role involves addressing client queries, troubleshooting Tally software issues, and ensuring customers get the most value from the product. The ideal candidate should have a strong background in accounting, knowledge of Tally ERP 9 or Tally Prime, and a passion for helping customers resolve technical and functional issues.
Key Responsibilities:
Qualification: B.com, M.com
Job Location: Begumpet, Secunderabad
Contact Number: 9347835821
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
We are seeking a skilled and customer-oriented Tally Customer Support Executive to provide high-quality support for Tally software users. The role involves addressing client queries, troubleshooting Tally software issues, and ensuring customers get the most value from the product. The ideal candidate should have a strong background in accounting, knowledge of Tally ERP 9 or Tally Prime, and a passion for helping customers resolve technical and functional issues.
Key Responsibilities:
- Sales and Business Development:
- Actively identify, target, and approach potential clients to sell Tally ERP software and related services.
- Conduct market research to understand the needs of small, medium, and large enterprises within the assigned territory.
- Generate leads and follow up with prospects through field visits, cold calls, and emails.
- Demonstrate the Tally software to potential clients, highlighting key features and benefits that match their business needs.
- Customer Assistance:
- Provide technical support to customers using Tally software (Tally ERP 9, Tally Prime, etc.).
- Respond to customer queries via phone, email, or chat and ensure timely resolutions.
- Assist with Tally software installations, updates, and upgrades.
- Help customers with data migration, backups, and troubleshooting data errors.
- Sales Planning and Strategy:
- Develop and execute sales plans to achieve revenue targets and growth objectives.
- Maintain a structured sales pipeline and keep records of customer interactions, sales activities, and deals in progress.
- Post-Sales Support:
- Coordinate with the technical support team to ensure smooth onboarding and implementation of Tally ERP for clients.
- Provide basic post-sales assistance, helping clients with software updates, troubleshooting, and usage training.
- Ensure timely renewals and provide support on upgrades and new feature adoption.
- Key Requirements:
- Educational Qualifications:
- Bcom degree is required.
- Additional certifications or courses related to sales or Tally ERP are a plus.
- Experience:
- 1-3 years of field sales experience, preferably in software or ERP solutions.
- Experience with Tally ERP or similar accounting/financial software is preferred.
- Skills:
- Strong communication and negotiation skills.
- Good understanding of accounting principles and how ERP software supports business functions.
- Personal Attributes:
- Excellent time management and organizational skills.
- Strong customer service mindset with a problem-solving attitude.
- Flexibility to travel frequently within the designated territory.
- Confidence and persistence in a fast-paced sales environment.
Qualification: B.com, M.com
Job Location: Begumpet, Secunderabad
Contact Number: 9347835821
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
- Do you have a Two Wheeler
- Bachelor's (Preferred)
- Marketing: 1 year (Preferred)
- English (Preferred)
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