ServiceNow SME

September 10, 2024

DSM

OTHER

Title- Service Now SME/Service Now Expert
Location- Hyderabad
Job model – Hybrid

Key Areas of accountability/responsibility

Act as a functional expert in the technical definition of new IT and business processes and in their implementation & maintainability for all service delivery unit (SDU) in GES – “Global enterprise services”: IT, HR, Finance, Purchasing and various other custom applications
Instill Service Now platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business.
Collaborate closely with the third-party platform support team, and cross-check the quality of their development work and the maintenance of the platform.
Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management.
Control and maintain the stability and security of the platform, and look for opportunities to improve their effectiveness and efficiency by influencing behavior and driving change.
Support insights into end-to-end performance, monitoring, analysis, and reporting on SM processes.
Participate in platform audits, report findings and improvements, and maintain an overview of the status of these findings.
Ensure knowledge is identified, created, maintained, and published and review the knowledge on process and quality aspects.

You Bring

Technical expert in Service Now with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
Proven skills (Service Now certifications), minimum 10 years of experience in this field. Understanding of best practices to keep the platform maintainable and easily upgradable.
ITIL V3 or ITIL4 Foundation, a Practitioner certification is a plus.
Experience interacting with all levels of management, customer-oriented and team player, but able to work independently.
Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.
Good analytical skills, ability to evaluate data trends, drive for continuous proactive improvement and Able to operate effectively in a matrix organization by overcoming silo thinking, see the big picture.

We Bring

A team of diverse employees who aren’t afraid to think outside of the box.
A truly global and collaborative team that cares about the experience of our employees.
The encouragement you need to develop and achieve personal growth.
A role that is crucial on projects and allows you to build your brand.
A caring and supportive environment where you’re empowered to grow and share your ideas.

The application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Shilpa Chaudhary, Talent Acquisition (shilpa.chaudhary@dsm-firmenich.com)
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse worforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.Should you need assistance , and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
Agency Statement
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

We regret to inform you that this job opportunity is no longer available