Job Opportunities in India
October 17, 2024
SIPC- Sequre India Pest Control Private Limited
FULL TIME
Service Planner
GENERAL DUTIES & RESPONSIBILITIES
● To work in the internal company software (Winz) and any other systems that may be introduced.
● Organisation of schedule and planning of all service (including contracts, jobbing, Complaints etc.)
requirements on a daily, weekly and monthly basis for all technicians within the branch.
● Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
● Liaise with the Sales and Service team to best accommodate urgent service visit appointments and
communicate changes to affected customers timely.
● Ensure customer service-related complaints or termination notifications are attended to effectively
and promptly.
Manage service documentation and ensure all customer/technician’s feedback are followed up with
actions
● Ensure all service data from dockets, log cards, service orders and other sources is updated
accurately into business systems in timely manner
● Supports business transition from paper-based to system and digital-based planning, visit
documents, whilst upholding documentation integrity.
● Review service reports with OE and BM and highlight areas of concern – critical backlog and weekly
trend to manager.
● Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity.
● Maintain positive working relationship and effective communication with Sales & Service
Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with
Sales for any available slots, time adjustment for new sales scheduling.
● Work with branch management to correct service areas distributed across the business based on
annual revenue from areas, time on site, travel time & routine requirements
● Any other similar duties as and when specified by the manager
KEY DELIVERABLES
● On time service planning
● Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by
the branch
● Minimizing service backlog (meet our contractual obligations)
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
● To work in the internal company software (Winz) and any other systems that may be introduced.
● Organisation of schedule and planning of all service (including contracts, jobbing, Complaints etc.)
requirements on a daily, weekly and monthly basis for all technicians within the branch.
● Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
● Liaise with the Sales and Service team to best accommodate urgent service visit appointments and
communicate changes to affected customers timely.
● Ensure customer service-related complaints or termination notifications are attended to effectively
and promptly.
Manage service documentation and ensure all customer/technician’s feedback are followed up with
actions
● Ensure all service data from dockets, log cards, service orders and other sources is updated
accurately into business systems in timely manner
● Supports business transition from paper-based to system and digital-based planning, visit
documents, whilst upholding documentation integrity.
● Review service reports with OE and BM and highlight areas of concern – critical backlog and weekly
trend to manager.
● Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity.
● Maintain positive working relationship and effective communication with Sales & Service
Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with
Sales for any available slots, time adjustment for new sales scheduling.
● Work with branch management to correct service areas distributed across the business based on
annual revenue from areas, time on site, travel time & routine requirements
● Any other similar duties as and when specified by the manager
KEY DELIVERABLES
● On time service planning
● Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by
the branch
● Minimizing service backlog (meet our contractual obligations)
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
- Day shift
- 2yrs: 1 year (Required)
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