Job Opportunities in India
October 2, 2024
Rita Automobiles Pvt Ltd
Angul
FULL TIME
Service Advisor
- Customer Interaction: Greet customers as they arrive and assess their service needs. Provide information about services, repairs, and maintenance options.
- Service Coordination: Schedule appointments and manage service timelines, ensuring that customer expectations are met regarding service completion.
- Estimates and Quotes: Prepare and present detailed estimates for services and repairs, including parts and labor costs.
- Problem Diagnosis: Listen to customer concerns and communicate these to technicians, helping to clarify and prioritize issues.
- Follow-Up: Keep customers informed about the status of their vehicle/service, including any changes to the initial estimate or timeline.
- Customer Education: Educate customers on recommended services and maintenance to help them understand their vehicle’s needs.
- Documentation: Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
- Conflict Resolution: Address customer complaints or issues promptly and professionally, striving to ensure customer satisfaction.
- Sales Support: Promote service specials and upsell additional services or products that may benefit the customer.
- Communication: Strong verbal and written communication skills to interact effectively with customers and team members.
- Customer Service Orientation: A friendly and approachable demeanor with a focus on providing excellent customer service.
- Technical Knowledge: A basic understanding of automotive systems and repairs is often beneficial.
- Organizational Skills: Ability to manage multiple tasks, appointments, and customer inquiries efficiently.
- Problem-Solving: Strong analytical skills to address customer concerns and provide effective solutions.
- Sales Skills: Ability to promote services and products effectively while maintaining customer trust.
- Education: A high school diploma or equivalent is typically required; some positions may prefer or require post-secondary education in automotive technology or business.
- Experience: Previous experience in customer service or a related field is often preferred. Experience in the automotive industry can be a significant advantage.
Pay: ₹8,000.00 - ₹15,000.00 per month
Schedule:
- Fixed shift
- Performance bonus
- total work: 1 year (Preferred)
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