October 18, 2024

Cognizant

FULL TIME

Process Executive - Data

Job Summary
We are seeking a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong technical skills in MS Excel and a keen interest in customer verification and service within the mortgage domain. This role involves supporting various operational processes ensuring accuracy and contributing to the overall efficiency of the team.

Responsibilities

Support daily operational processes by utilizing MS Excel to manage and analyze data.
Ensure accuracy and completeness of customer verification processes within the mortgage domain.
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Collaborate with team members to streamline workflows and improve process efficiency.
Maintain detailed records of customer interactions and transactions.
Assist in the preparation of reports and presentations for management review.
Monitor and track key performance indicators to ensure targets are met.
Identify opportunities for process improvements and recommend solutions.
Conduct regular audits to ensure compliance with company policies and industry regulations.
Participate in training sessions to stay updated on industry trends and best practices.
Communicate effectively with internal and external stakeholders to ensure smooth operations.
Contribute to team meetings by sharing insights and providing feedback on process enhancements.
Support special projects and initiatives as assigned by the management.

Qualifications

Possess strong technical skills in MS Excel including data analysis and reporting.
Demonstrate excellent customer service skills particularly within the mortgage domain.
Exhibit attention to detail and accuracy in all tasks.
Show ability to work collaboratively in a team environment.
Display effective communication skills both written and verbal.
Have a proactive approach to identifying and solving problems.
Be willing to learn and adapt to new processes and technologies.
Experience in customer verification and service within the mortgage domain is a plus.
Ability to manage multiple tasks and prioritize effectively.
Show commitment to maintaining confidentiality and data security.
Demonstrate a strong work ethic and reliability.
Be open to feedback and continuous improvement.