September 23, 2024

Clix Capital

FULL TIME

Process Excellence

Department

Process Excellence

Job posted on

Sep 23, 2024

Employment type

Full Time

Job Description- Process Excellence

Champion Continuous Process Improvement, change culture and quality service delivery across the company
Take lead on efficient execution and effective implementation of all process re-engineering, change and quality projects across operations
Conduct processes reviews and investigation on escalations, in order to identify and address the root cause of the challenges
Create a culture of first time right in the overall process.
Have thorough understanding of Financial Services, especially Operations, Customer Service, IT System (Loan Origination & Loan Management system).
Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
Compiles and prepares reports, analysis, presentations and other documents as requested by the varied stakeholders
Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions
Ensure scorecards are developed and monitored in order to monitor progress towards established goals
Design and lead workshops for managers and supervisors on quantitative approach on all process improvement projects
Assists in the development and implementation of business measurement tools
Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence.