Patient Care Functions: · Provides patient counseling / education. · Responds to patient query calls. · Ensure proper documentation of the individual corporate patients. · Inform patients / attendants about the corporate policies and protocols. · Financial counseling of the corporate/TPA cash patients. · Guiding patient / attendants to the respective department’s co-ordinator. · Guiding patients to give their valuable suggestions and feedbacks for better services. · Conducts follow-up calls & Outstanding recovery · Monitors the quality of patient care services. Other Functions: · Admission intimation to respective corporate. · Intimation of long stay patients for stay approval to respective corporate. · To visit & counsel the long stay Corporate patient with their approval status and tentative discharge and document the same. · To closely monitoring of approval/credit letter or extension letter sending in time fame to respective corporate. · Intimation letter for surgery/procedure approval in case of deviations. · Uphold the highest standards of service and conduct. · Supervising & guiding of newly staffs. · Maintaining of Corporate desk daily MIS. · Patients meet and greet reports. · Collection of positive feedback and Google reviews. · Discharge from desk non receiving Corporate/BSKY patients. · Any other additional responsibility assigned to him/her by the departmental HOD from time to time. Job Type: Full-time Pay: ₹25,000.91 - ₹30,156.07 per month Benefits:
Provident Fund
Schedule:
Rotational shift
Supplemental Pay:
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
TPA & Corporate Billing: 3 years (Preferred)
Work Location: In person Expected Start Date: 21/09/2024