Job Opportunities in India


September 12, 2024

i3synergist

OTHER & FULL TIME


Patient Services Associate (US Voice Process)

Preferred Experience: 1-6 years
Key job accountabilities:
  • Knowledge of RCM and patient services.
  • Responsible for answering patient calls. Communicate respectfully and politely with all patients.
  • Maintaining detailed and accurate call notes for all inbound and outbound calls.
  • Professionally handle all inbound calls and resolve billing statement queries.
  • Process patient payments on call and follow all PHI protocols.
  • Willing to work on other areas of RCM as required.
Required candidate profile:
  • Relevant experience in USA health care medical billing.
  • Must have excellent verbal and written English communications skills.
  • Must be comfortable in inbound and outbound US voice process.
  • Must be extremely polite and have calm attitude for handling patient calls.
  • Must have at least 1+ year experience in patient calls.
  • AR calling role experience will also be considered.
  • Must have knowledge of medical billing software, preferably Tebra, Practice Fusion, Epic etc.
  • Good knowledge of Microsoft 365 office applications like Teams, Outlook, One Drive etc.
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹500,000.00 per year
Benefits:
  • Food provided
  • Paid time off
  • Provident Fund
Schedule:
  • Monday to Friday
  • Night shift
  • US shift
Ability to commute/relocate:
  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • patient calling: 1 year (Required)
  • Medical billing: 2 years (Required)
Language:
  • fluent English (Required)
Location:
  • Mohali, Punjab (Required)
Work Location: In person

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