A patient calling job typically involves responsibilities such as:
Patient Outreach: Contacting patients to schedule appointments, follow-up visits, or reminders about upcoming tests and procedures.
Information Collection: Gathering and updating patient information, including medical histories, insurance details, and contact information.
Customer Service: Addressing patient inquiries, providing information about services, and assisting with concerns or complaints.
Data Entry: Inputting patient information into electronic health records (EHR) systems accurately and efficiently.
Collaboration: Working with healthcare providers and administrative staff to ensure a smooth patient experience.
Compliance: Adhering to HIPAA regulations and maintaining patient confidentiality.
Problem-Solving: Assisting patients in navigating healthcare processes, including billing and insurance questions.
Skills often required include strong communication abilities, empathy, organizational skills, and proficiency with computer systems. Job Type: Full-time Experience: