Job Opportunities in India
October 14, 2024
SkyySkill Academy
Operation Executive / Academic Support Executive
Job Summary :
Location: BhubaneswarExperience: Minimum 2 years in an operational role (preferably in the education sector)
Gender: Male or Female
Job Description:
We are looking for a dynamic Operation Executive / Academic Support Executive to join our team. The ideal candidate will have experience in managing day-to-day operations, providing academic support, and ensuring smooth communication between students and trainers.
Key Responsibilities:
- Manage classes and coordinate with trainers for smooth execution of sessions.
- Address and resolve students' queries related to classes, schedules, and academic concerns.
- Handle escalations efficiently to ensure timely resolution and student satisfaction.
- Provide support to students through multiple channels (call, chat, and email).
- Maintain records and documentation of student interactions and resolutions.
- Work closely with the academic and operational teams to ensure a seamless learning experience for students.
Requirements:
- Minimum 2 years of experience in an operational role (preferably in the education sector).
- Strong communication skills and the ability to handle multiple tasks efficiently.
- Problem-solving attitude with the ability to handle escalations professionally.
- Proficient in using communication tools like phone, chat, and email.
- Ability to work independently and within a team.
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