Job Opportunities in India

Only for females.
Excellent written and oral communication skills,
Can communicate technical concepts clearly to customer’s level of understanding.
Excellent customer interaction skills
Very good organizational and multi-tasking skills
Preferably has an ability to type 30 to 40 words per minute.
Preferably basic troubleshooting of Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc.
Preferably knowledge of networking technologies TCP/IP, DNS, Firewalls.
Internet connectivity using cable, DSL, satellite, dial-up.
Preferably knowledge of Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
Preferably knowledge of Internet security in areas of virus and spyware.
Courses in technology related fields and customer service. hardware/ networking MSDST, A+, HDI Support Center Analyst or other relevant certification would be added advantage
Preferably knowledge of Troubleshooting Windows Operating system & printers to the registry level
Minimum of 1 to 2 years of technical experience in any organization / International BPO preferred.
Fresher’s may apply ( with good technical expertise)
Hardware / Software technical certifications.
Fresher’s with technical skills (preferably B.E Computer Engineering Graduates) or BCA Graduates / B com graduates.
Candidates who possess good technical skills / excellent in troubleshooting of computers who have hands on experience in troubleshooting of computers
Shift may change as per Operational requirement but fixed full night shift between 8 pm to morning 6am with 2hours of break
· Make outbound calls to existing customers for upselling and renewing plans
· Answer calls and greet customer
· Review ticket in customer service tracking application
· Determine scope of issue
· Confirm customer agreement to pricing and conditions of service
· Manage credit card processing
· Handle requests for refunds per company policies
· Follow through on warranty requests or open issues
· Encourage completion of customer feedback
· Close the incident within recommended service times
· Properly document all support calls
· Adhere to quality standards set by company
· Provide feedback on tool, process, and business improvements
· Represent company in a professional and ethical manner
· Training is provided
B2B sales b2c experiance is must
Gender : Female only
for apply share cv and call at : 8766238779
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:

• Night shift
• US shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person