Experiences: Minimum 1 years of experience as CAPTAIN in hotel industry/Restaurant. QULIFICATION: Diploma course or degree in hotel management or relevant experiences in Food & Beverage Service department. Immediate Joiner preferred. Food & accommodation will be provided Monthly 6 Weekly Off Provident Fund and ESIC (Insurance) Local candidate of Goa is also preferred. Roles/Responsibility:- 1. Team Supervision and Training
Staff Management: Oversee the work of servers, bartenders, and other front-of-house staff.
Training: Train new staff members on service standards, procedures, and the menu.
Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
2. Guest Service
Customer Interaction: Greet and interact with guests to ensure a high level of satisfaction.
Problem Resolution: Address and resolve guest complaints or issues promptly and professionally.
Special Requests: Handle special requests or arrangements, such as dietary restrictions or special occasions.
3. Operational Efficiency
Service Standards: Ensure that service standards are met and maintained throughout shifts.
Coordination: Coordinate between the kitchen and service staff to ensure timely and accurate delivery of orders.
Inventory Management: Monitor and manage inventory levels for the dining area, including utensils, glassware, and other supplies.
4. Financial Responsibilities
Billing: Oversee the accurate processing of guest bills and payments.
Cost Control: Help manage and control operational costs, including labor and inventory expenses.
Reporting: Prepare and review reports related to sales, guest feedback, and staff performance.
5. Health and Safety
Compliance: Ensure compliance with health and safety regulations, including food safety standards.
Cleanliness: Maintain cleanliness and organization in the dining area and service stations.
6. Event Coordination
Banquets and Events: Oversee the service of banquets or special events, ensuring that all arrangements are executed according to plan.
Set-up: Coordinate the set-up and breakdown of event spaces.
7. Communication
Interdepartmental Coordination: Communicate effectively with other departments, such as the kitchen, housekeeping, and management.
Feedback Collection: Gather feedback from guests and staff to improve service and operations.
Job Types: Full-time, Permanent Pay: ₹216,000.00 - ₹300,000.00 per year Ability to commute/relocate:
Calangute, Goa: Reliably commute or planning to relocate before starting work (Required)