Citizen Savings & Credit Co-operative Society Limited
OTHER & FULL TIME
Executive - Travel Services
Job Summary: We are seeking a dedicated and experienced Travel Services-Executive to join our team. The ideal candidate will have a strong background in managing tour and travel services, with specific experience in overseeing taxi services, managing drivers, and handling fleet operations. Key Responsibilities: · Tour & Travel Management:
Coordinate and manage all aspects of travel services, including booking tours, transportation, and accommodation.
Develop and maintain relationships with travel partners, vendors, and customers to ensure seamless service delivery.
Handle customer inquiries, complaints, and special requests with professionalism and efficiency.
· Taxi Services Management:
Oversee the daily operations of taxi services, ensuring timely and safe transportation for clients.
Manage a team of drivers, including scheduling, performance evaluation, and addressing any issues that arise.
Monitor and manage the fleet of vehicles, ensuring they are well-maintained, clean, and in compliance with all regulatory requirements.
· Fleet Management:
Ensure optimal utilization of the fleet by coordinating vehicle assignments and tracking usage.
Implement and monitor vehicle maintenance schedules to minimize downtime and reduce operational costs.
Maintain accurate records of vehicle usage, maintenance, and repairs.
· Compliance and Safety:
Ensure all travel services comply with local and national regulations, including vehicle safety standards.
Implement safety protocols and conduct regular training for drivers on safe driving practices and customer service.
· Reporting and Analysis:
Prepare and present regular reports on travel service performance, including key metrics such as customer satisfaction and fleet utilization.
Analyze data to identify trends and areas for improvement, making recommendations for enhancing service delivery.
Qualifications:
Minimum of 2 years of experience in managing tour and travel services, with a focus on taxi services and fleet management.
Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with a customer-focused approach.
Proficiency in using travel management software and tools.
Knowledge of local and national regulations related to travel and fleet management.