Job Opportunities in India
September 18, 2024
Kutchina Home Makers Private Limited
Bongaigaon
FULL TIME
Executive - Customer Service
Your expected core competency would be to:
- Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician
- Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT) , Revenue and AMC. Targets are achieved. all Free Service Calls for Warranty and AMCs are carried out
- To settle the disputes arising due to dissatisfaction amongst the Customers due to poor service and to help in settling of Consumer Forum Cases
- To report all Quality issues to Service In-Charge. check the Effectiveness of the Services being provided by the Service Centre’s
- Ensure all reports required from H.O. are correct and sent on time. Co-ordinate with Customer Care Manager for escalated customer grievances
- If Installation is done, all Installation Customer Details to be updated in the ERP. ensure all data is entered into ERP and is correct
-
While your additional competency which would better your chances of selection:
- To ensure that the Service Charges for all our products are properly displayed at the Front Office
- Maintain proper record of the office expenses, reduce unnecessary expenditure
- To ensure all safety precautions are maintained in the work place
- To ensure that the Formats used by the service centers are as prescribed by Kutchina and all the Documents are coded as per ISO Standards
- Good Communicational Skills and interpersonal skills
- Well – Professionally Groomed
- Presentable skills with pleasing personality
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
- Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician
- Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT) , Revenue and AMC. Targets are achieved. all Free Service Calls for Warranty and AMCs are carried out
- To settle the disputes arising due to dissatisfaction amongst the Customers due to poor service and to help in settling of Consumer Forum Cases
- To report all Quality issues to Service In-Charge. check the Effectiveness of the Services being provided by the Service Centre’s
- Ensure all reports required from H.O. are correct and sent on time. Co-ordinate with Customer Care Manager for escalated customer grievances
- If Installation is done, all Installation Customer Details to be updated in the ERP. ensure all data is entered into ERP and is correct
-
While your additional competency which would better your chances of selection:
- To ensure that the Service Charges for all our products are properly displayed at the Front Office
- Maintain proper record of the office expenses, reduce unnecessary expenditure
- To ensure all safety precautions are maintained in the work place
- To ensure that the Formats used by the service centers are as prescribed by Kutchina and all the Documents are coded as per ISO Standards
- Good Communicational Skills and interpersonal skills
- Well – Professionally Groomed
- Presentable skills with pleasing personality
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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