Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
Optimise end-to-end e-commerce journey for our customers.
Manage and maintain e-commerce platforms, including product listings, pricing etc.
Enhance customer experience by working closely with other departments, such as fulfilment, content and customer service.
Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.