As a Dispatcher at Excent Solutions, you will be responsible for managing the scheduling and dispatching of our fleet/field personnel. You will play a crucial role in ensuring efficient operations and customer satisfaction. The ideal candidate will have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. Key Responsibilities:
Schedule and dispatch vehicles/field personnel to appropriate locations according to customer requests, specifications, or needs.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Communicate with customers, personnel, or other departments to coordinate scheduling, resolve problems, or provide updates.
Maintain records of dispatching activities, vehicle or equipment usage, and personnel assignments.
Operate and manage communication systems, such as radio, phone, or computer, to relay information and instructions.
Address and resolve customer service issues promptly and professionally.
Ensure compliance with company policies, safety regulations, and legal requirements.
Qualifications:
Minimum of 1 year of experience as a Dispatcher or in a related role.
High school diploma or equivalent; additional education or certification in logistics or transportation is a plus.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using dispatch and scheduling software.
Ability to remain calm and focused under pressure.
Attention to detail and problem-solving skills.
Knowledge of local geography and roadways is a plus.
Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Schedule: