Job Opportunities in India
September 7, 2024
Vertex Technology
FULL TIME & OTHER
Customer Support Assistant
The Customer Support Assistant is responsible for providing high-quality service to customers by handling inquiries, resolving issues, and offering support across multiple communication channels, including phone, email, and chat. The role focuses on ensuring customer satisfaction, responding to requests efficiently, and maintaining a positive relationship with clients.
Key Responsibilities:
Job Types: Full-time, Fresher
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits:
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Assist customers with troubleshooting issues or concerns, ensuring timely and effective resolution.
- Issue Resolution:
- Handle customer complaints and escalate more complex issues to senior support staff when necessary.
- Follow up with customers to ensure their problems are fully resolved.
- Collaborate with internal departments (sales, technical support) to address customer concerns.
- Record-Keeping:
- Maintain detailed records of customer interactions, complaints, and transactions using CRM software.
- Update customer profiles and ensure data accuracy in the system.
- Generate regular reports on customer support activities and issues.
- Product Knowledge:
- Develop a strong understanding of the company’s products and services.
- Stay updated on new features, promotions, and policies to provide accurate support to customers.
- Offer guidance on product usage and help customers maximize the value of their purchases.
- Customer Feedback:
- Collect customer feedback on products and services and relay it to the relevant departments.
- Participate in identifying areas for improvement in customer service processes based on feedback.
- Work with the team to implement strategies for enhancing customer satisfaction.
- Service Improvements:
- Provide input on customer service policies and suggest improvements based on customer interactions.
- Assist in the development of FAQs, knowledge bases, and self-service tools for customers.
- Team Collaboration:
- Coordinate with team members to ensure seamless customer support and a unified customer experience.
- Participate in team meetings and share insights on common customer issues.
- Other Duties:
- Perform other related tasks as assigned by the customer support manager.
- Participate in company projects and initiatives aimed at improving customer experience.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and troubleshooting abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Good organizational and time-management skills.
- Customer-focused with a friendly, professional demeanor.
- Proficiency in using customer support software and CRM tools.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; an associate degree in business or communications is a plus.
- Previous experience in customer service or a similar role is preferred.
- Basic understanding of computer systems and office software (e.g., Microsoft Office Suite).
- Office-based or remote, depending on the company’s setup.
- Fast-paced environment that requires handling multiple customer requests simultaneously.
- May require working in shifts, including evenings, weekends, or holidays, based on business needs.
Job Types: Full-time, Fresher
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Day shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
We regret to inform you that this job opportunity is no longer available
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