Job Opportunities in India
September 17, 2024
Five S Digital
Jamshedpur
FULL TIME
Customer Service Representative
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as Customer Support Associate for a Chat Process. In this role, you will be responsible for effectively handling chat interactions with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently.
Key Responsibilities:
Handle incoming customer inquiries and issues via calls.
· Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
· Assist customers in troubleshooting technical problems and navigating our products/services.
· Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
· Utilize established guidelines and resources to resolve customer issues promptly and effectively.
· Document customer interactions, details, and resolutions accurately in the designated system.
· Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
Qualifications:
· High school diploma or equivalent.
· Fresher & Experience (minimum 6 months in BPO) both can apply.
Benefits:
Fresher- 10,500 In hand
Shift: 24*7 rotational shifts, Maximum time night shifts (Males)
Maximum upto 10 PM shifts (Females)
Skill required: Can read and understand English.
Age limit: 18 to 35 Years.
Interview Rounds: HR Round->Training Round->Operations Round->Versant Test
Walk-in: Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012.
Job Type: Full-time
Pay: ₹10,500.00 - ₹15,000.00 per month
Benefits:
We are seeking a dynamic and customer-focused individual to join our team as Customer Support Associate for a Chat Process. In this role, you will be responsible for effectively handling chat interactions with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently.
Key Responsibilities:
Handle incoming customer inquiries and issues via calls.
· Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
· Assist customers in troubleshooting technical problems and navigating our products/services.
· Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
· Utilize established guidelines and resources to resolve customer issues promptly and effectively.
· Document customer interactions, details, and resolutions accurately in the designated system.
· Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
Qualifications:
· High school diploma or equivalent.
· Fresher & Experience (minimum 6 months in BPO) both can apply.
Benefits:
Fresher- 10,500 In hand
Shift: 24*7 rotational shifts, Maximum time night shifts (Males)
Maximum upto 10 PM shifts (Females)
Skill required: Can read and understand English.
Age limit: 18 to 35 Years.
Interview Rounds: HR Round->Training Round->Operations Round->Versant Test
Walk-in: Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012.
Job Type: Full-time
Pay: ₹10,500.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
- Night shift
- Rotational shift
- Overtime pay
- Performance bonus
- Higher Secondary(12th Pass) (Required)
- English (Required)
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