Job Opportunities in India
July 16, 2024
SGRS Academic Pvt. Ltd
FULL TIME
Customer Care Executive Trainer
URGENTLY HIRING!
Job Title: Customer Care Executive Trainer
No. of hires for this role:05
Job Location: Jamshedpur
Requirements:
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Job Title: Customer Care Executive Trainer
No. of hires for this role:05
Job Location: Jamshedpur
Requirements:
- Bachelor's Degree or Equivalent
- TOT Certification is a must
- Work experience as a Customer Care Executive Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus
- Develop digital and print educational material
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills
- Identify individual and team skills gaps
- Schedule regular training sessions
- Ensure new beneficiary take on basic sales training courses, including communication and troubleshooting skills
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Provident Fund
- Day shift
- Bachelor's (Required)
- BPO: 1 year (Required)
- TOT: 1 year (Required)
- Skill Development: 1 year (Required)
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