Job Opportunities in India
August 14, 2024
RAS BEAUTY PVT LTD
FULL TIME
Customer Care Executive (fluent in English) Male or Female
- Respond to customer inquiries via phone, email, and social media platforms promptly and professionally.
- Provide accurate and comprehensive information about our products, services, promotions, and company policies.
- Address customer concerns, complaints, and escalations with empathy and problem-solving skills to ensure customer satisfaction.
- Proactively identify and resolve customer issues, striving for first-contact resolution whenever possible.
- Maintain customer records and update relevant information in our customer relationship management (CRM) system.
- Collaborate with other departments, such as Sales, Marketing, and Operations, to resolve customer-related issues and improve the overall customer experience.
- Upsell and cross-sell products to customers based on their needs and preferences.
- Stay up-to-date with product knowledge, industry trends, and best practices to provide accurate information to customers.
- Continuously seek opportunities to improve customer care processes and contribute ideas for enhancing the customer experience.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Day shift
- Performance bonus
- Yearly bonus
- Current/Last CTC:
- Expected CTC:
- Notice Period:
- total work: 1 year (Required)
- English (Required)
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