Job Opportunities in India
August 26, 2024
PMG Academy Group
FULL TIME
Customer Care Executive
we need Customer care executive for Raipur Location:
Location: Telibandha Raipr
Salary: 10000/- to 15000/- PM
Experience: 0 to 2 Years
Skills: English Communication
Qualification: Graduate
Brief job Responsibilities
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Location: Telibandha Raipr
Salary: 10000/- to 15000/- PM
Experience: 0 to 2 Years
Skills: English Communication
Qualification: Graduate
Brief job Responsibilities
- Handle incoming customer inquiries and provide accurate and timely responses
- Resolve customer complaints or issues in a professional and efficient manner
- Ensure customer satisfaction by identifying and addressing their needs and concerns
- Maintain customer records and update the relevant information in the CRM system
- Collaborate with other departments to resolve complex customer problems
- Follow up with customers to ensure their issues are fully resolved
- Upsell products or services to customers when appropriate
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Provident Fund
- Day shift
- Yearly bonus
- Bachelor's (Preferred)
- Customer support: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
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