The Banking Associate is responsible for providing exceptional customer service, processing financial transactions, and assisting clients with their banking needs. This role requires a strong understanding of banking products and services, excellent communication skills, and a commitment to upholding the bank's standards of service and compliance. Key Responsibilities:
Customer Service:
Greet and assist customers in a friendly and professional manner.
Address customer inquiries and resolve issues or refer them to appropriate staff.
Educate customers about the bank's products and services, including loans, mortgages, accounts, and online banking options.
Transaction Processing:
Process deposits, withdrawals, transfers, and other financial transactions accurately and efficiently.
Handle cash and checks, ensuring proper procedures are followed for verification and security.
Balance cash drawers and reconcile discrepancies.
Sales & Referrals:
Identify customer needs and make referrals to appropriate banking products and services.
Assist in achieving branch sales goals by promoting and cross-selling products.
Compliance & Security:
Adhere to all bank policies and procedures, including compliance with financial regulations and anti-money laundering guidelines.
Maintain confidentiality of customer information.
Report suspicious activities as per the bank's protocols.
Administrative Support:
Assist in opening and closing the branch, including security procedures.
Maintain accurate records and documentation.
Support other team members as needed.
Qualifications:
Education:Graduation with 50% marks will be needed.
Freshers are welcome
Strong communication and interpersonal skills.
Attention to detail and strong organizational skills.
Basic math skills and proficiency with computer systems and banking software.
Certifications: [Any relevant certifications, such as Notary Public or certifications in financial services]
Physical Requirements:
Ability to stand for extended periods.
Ability to lift and handle cash and documents as needed.
Work Environment:
Standard office and banking environment.
[Additional details about the work environment, such as hours, dress code, etc.
Job Type: Full-time Pay: From ₹26,000.00 per month Benefits: