CLIENT SERVICES ADVISOR (CLIENT SERVICE CENTER)

August 21, 2024

Louis Vuitton

OTHER

Poste

As a Client Services Advisor of our Client Services Centre, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need and to guide them across the Brand.
Working in this dynamic and vibrant client service center environment, you will have a vital role in ensuring that our customers have a world-class experience each time they contact the business.
You will proactively deliver a luxury and customer-centric experience by developing relationships with all clients in answering queries knowledgeably and effectively. And achieve sales targets by assessing current client needs as well as identifying potential new sales opportunities.

Key Responsibilities:

Ensure the daily operations is smooth and align with the company's business strategy
Manage and respond to inbound calls, emails, social media, and live chat inquiries with high level of professionalism and courtesy
POC for different product category community
Take the lead and ownership in delivering a luxury and customer-centric experience
Drive sales and contribute in achieving sales goals & KPI targets
Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions
Work closely with boutique to enhance guests’ needs and wants

Job Requirements & Competencies:

At least 2 years of extensive experience in customer services or luxury retail. Fresh graduate is also welcomed
Passionate for the Brand
Able to thrive in a service center environment with strong passions and commitment
Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset
Good interpersonal skills
Customer service and guest-oriented with selling and retail operational skills
Proactive with good team spirit and able to take initiatives
Able to commit to work with flexible hours in shifts, including nights, weekends and adhoc arrangement under bad weather condition
Fluent in Cantonese, English and Mandarin
Good computer literacy