Service Management - Digital Business Services - Hong Kong Jobs Opening

September 10, 2024

HSBC

Central

OTHER & FULL TIME

Service Management - Digital Business Services

Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Service Manager.
Our team in Equities Technology lead the Production Practice globally, we partner with engineering teams, our business, product owners and other practices to ensure operational excellence and stability are at the forefront. Curiosity and a growth mind-set driven by continuous learning are key values within our team. We are globally distributed and well connected as a group, spanning multiple product lines in Equity Derivatives, Prime Finance, Cash Equities and Electronic trading
About the Role
We’re looking for a Production Practice team member for our Asia Pacific region, based in our Hong Kong office, to work with and grow the practice, helping to enable the engineering teams to build and operate their platforms while adhering to standards, policies and regulatory requirements.

You will be responsible for data analysis and maintenance of data import jobs and dashboards therefore coding skills are important, preferably Python
You will be responsible for assisting the Production Practice team and ESF Technology globally during control uplift initiatives and application reviews when deemed necessary therefore a solid understanding of SDLC process and controls are important
Challenging existing processes and ways of working is key to this role, enabling consistent small gains to contribute to the evolution of our business and how it operates
You will help us build high performing teams and to enable that you would enjoy spending small periods of time in other global offices

Requirements

You are an experienced technologist with a strong background in operational processes and SDLC processes and controls- comfortable with some coding languages (preferably Python)
You are able to lead through influence within a large team, establishing solid relationships and trust built on proven delivery
Learning from operational failures is important to you, constantly asking why, using evidence to prove root causes, holding blameless post incident reviews and ensuring solutions are implemented to prevent reoccurrences
You are an excellent communicator and are comfortable communicating to senior leadership and internal teams such as compliance and capable of adapting your communication style to suit the your audience appropriately
Stepping in to a crisis would not phase you and you are able to coordinate and run complex operational incidents staying calm and in control of the situation
It would be useful for you to have an understanding of software development lifecycles and modern software delivery principles such as continuous delivery
You are comfortable with change and help drive the evolution of teams and technology

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.