September 17, 2024

Wibit Consulting & Services (WibitCS)

Αθήνα

Customer Care Specialist with Dutch

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Greece. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
Residing in Greece and be able to take on a job in Greece legally without company's support
Experience in Customer Support, technical support, especially with a help desk or other IT functions
Ability to go through background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
85 EUR monthly meal vouchers
65 EUR monthly Work From Home allowance
14 salaries a yer
Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
Fully remote work from Greece
A dynamic and creative team with positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential